Privacy Policy

Last updated: July 29, 2026

This Privacy Policy describes how Solyra® Lotus Light ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyralotuslight.com (the "Site") or otherwise communicate with us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payments, such as credit card numbers, debit card numbers, or other payment account details. Please note that we do not store full payment card details on our servers; this information is securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and customer service inquiries.
• Account Information: If you create an account with us, we collect your username and password.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and other usage data when you interact with our Site.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Data

We collect personal data through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, participate in surveys, or contact customer support.
• Automatically: Through cookies, web beacons, tracking pixels, and similar technologies as you navigate our Site. This includes your IP address, device information, and browsing activity.
• From Third Parties: We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and advertising partners, to fulfill orders, process payments, and enhance our marketing efforts.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Order Fulfillment: To process your orders, manage payments, ship products, and provide customer service related to your purchases.
• Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services, where you have consented to receive such communications.
• Site Improvement and Analytics: To analyze how our Site is used, understand customer preferences, improve our product offerings, and enhance user experience. This includes using tools like Google Analytics.
• Advertising and Personalization: To deliver targeted advertisements to you on our Site and third-party platforms (e.g., Meta/Facebook, TikTok, Snapchat) based on your interests and browsing behavior.
• Security and Fraud Prevention: To protect our Site, customers, and business from fraudulent transactions and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal data with third-party service providers to help us operate our business and provide our services. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions.
• Shipping Carriers: Such as USPS, UPS, FedEx, or DHL, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site and improve our services.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, and Google Ads, to deliver targeted advertisements and measure the effectiveness of our campaigns.
• Customer Support Platforms: To manage and respond to your inquiries.
• Email Marketing Services: To send newsletters and promotional emails.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
• Types of Cookies We Use:
  • Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
  • Performance Cookies: Collect information about how you use our Site (e.g., pages you visit, loading errors) to help us improve its performance.
  • Functionality Cookies: Allow our Site to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These are often placed by advertising networks with our permission.
• Your Choices: You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies and to delete cookies already stored on your device. Please note that blocking or deleting cookies may impact your experience on our Site.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain order information for a period of 7 years for tax and accounting purposes. Marketing consent and related data are retained until you opt-out or withdraw consent. Device and usage data collected via cookies and analytics are typically retained for a shorter period, usually 12-24 months, depending on the specific cookie or analytics service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Correction (Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe that we might have any information from or about a child under 13, please contact us immediately.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:

Solyra® Lotus Light
Email: support@solyralotuslight.com
Website: https://solyralotuslight.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.