Shipping Policy
Effective as of: July 29, 2026
Thank you for shopping with Solyra® Lotus Light! We are committed to delivering your "Solar Lotus Light" products efficiently and securely. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.
1. Flat Rate Shipping
We offer a flat rate shipping fee of $8.95 per order for all domestic shipments. International shipping rates will be calculated at checkout based on destination and package weight.
2. Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing time is separate from shipping time.
3. Domestic Shipping
For orders shipped within the United States, we primarily use USPS and UPS. Once shipped, estimated delivery times are typically 5-10 business days.
Delivery times may vary depending on your location and carrier service. We do not guarantee delivery dates.
4. International Shipping
We offer international shipping to many countries. Estimated delivery times for international orders are typically 10-25 business days after processing. Please be aware that these times can vary significantly due to customs processing in the destination country.
Customs, Duties, and Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.
6. Shipping Delays
While we strive to ensure timely delivery, Solyra® Lotus Light is not responsible for shipping delays caused by the carrier, adverse weather conditions, natural disasters, customs processing, or other unforeseen circumstances beyond our control. We will, however, do our best to assist you in tracking your package and resolving any issues.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments can only be sent via USPS and may have longer delivery times.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@solyralotuslight.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details, including photos of damaged packaging or items. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund.
9. No Shipping to Restricted Countries
Due to international shipping restrictions and regulations, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.