Refund Policy
Effective as of: July 29, 2026
At Solyra® Lotus Light, we want you to be completely satisfied with your "Solar Lotus Light" purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process in accordance with the following policy.
1. 30-Day Return Window
You may return eligible items within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items returned outside of this 30-day window may not be eligible for a refund or exchange.
2. Condition of Returned Items
For a full refund, items must be:
- Unused and in their original, new condition.
- In their original packaging, including all accessories, manuals, and promotional materials.
- Free from any signs of wear, damage, or alteration.
Returns that do not meet these conditions may be subject to a partial refund or refusal.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solyralotuslight.com with your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item in its original packaging. Clearly write the RMA number on the outside of the package.
- Ship Your Item: Send the package to the address provided in the return instructions.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Products that are intimate or sanitary goods (e.g., certain personal care items, if applicable).
- Personalized or custom-made items.
- Clearance or final sale items (unless defective).
- Items that have been used, altered, or are not in their original condition.
7. Damaged or Defective Items
If you receive a damaged or defective "Solar Lotus Light," please contact us immediately at support@solyralotuslight.com within 7 days of delivery. Provide your order number and clear photos or videos of the damage/defect. We will offer you a free replacement or a full refund, including any original shipping costs, once the damage/defect is verified. We may provide a pre-paid return label for damaged/defective items if a return is required.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyralotuslight.com to initiate the process.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyralotuslight.com.